Step 2: An adjuster is assigned to your claim
If you choose to make a claim on your insurance, an adjuster will be assigned to your claim.
The adjuster gathers as much information as possible about the crash and reviews the claim details, considering the rules of the road as outlined in the Motor Vehicle Act. They may consult other resources and/or use investigation tools.
The adjuster will also determine responsibility (also called fault or liability) for the crash and keep you updated on the claim.
Step 3: Get an estimate of the damage
An estimator examines the damage to your vehicle, then writes up an estimate of the repairs needed and their cost.
As an accredited ICBC c.a.r. shop VALET and Glass Express facility, at Raydar Collision Group we are able to tow your vehicle for you after the accident and offer you in-house estimates. For most claims, we can provide vehicle or glass damage repair estimates in our shop, and you can avoid going to a claim centre;
Step 4: Get your vehicle fixed
Get your vehicle fixed at the repair shop of your choice – you are not obligated to get your vehicle repaired at an autobody shop recommended by ICBC or your private insurance. However, using an ICBC-accredited facility such as Raydar’s and Hope Autobody means that your repairs will be guaranteed for as long as you own your vehicle.
Step 5: Pay a deductible (if required)
ICBC pays most shops directly for the estimated repair work. When the repairs are done, you may have to pay a deductible to the shop. A deductible is the amount you have to pay towards repairs before your insurance covers the rest.
(This is an abbreviated guide to the ICBC Claims Process, as outlined on the ICBC Claims website. View the full process here.)